Frequently Asked Questions
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Do you sell gold?
Yes – we sell gold and silver bullion, based on our current inventory. Although our selection is limited, our bullion selling prices are the best in Vancouver. Please contact us to enquire about our current bullion for sale.
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How can I sell you my gold?
You can drop in to see us at any of our offices: Vancouver, North Vancouver, Richmond or Surrey. When you arrive, we will test and weigh your gold in front of you, issue you a receipt, and pay on the spot for your gold!
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How is your price determined?
Vancouver Gold pays as much as 98% of the melt value of your gold. This is much higher than most jewellery stores, pawn shops, infomercial gold buyers, and online mail-in services, which typically offer 20-60% of melt value. Remember, a troy ounce of gold weighs 31.1grams.
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How do I know I am getting the best deal?
We have many satisfied customers in Vancouver, and we are happy to provide references. Since we deal with local customers in Vancouver, we are able to keep our operating expenses low and offer excellent prices. After covering our refining, assay, and financing charges, our profit margin is very small. We have done extensive market research, and we are confident that our prices exceed our competitors.
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How can I tell if my items are gold, or just plated?
Solid gold is usually stamped with the purity, while gold-plated items are stamped “GP”, “KP”, “HGE”, “RGP”, “GE”, or “GF”. We are unable to buy plated items as they contain very little gold.
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Do you buy gemstones?
YES – We buy gemstones, especially diamonds greater than 0.25 carats. Our GIA Graduate Gemologist, Rachel Cohen has extensive diamond appraising experience in New York, Montreal, and Vancouver. Please phone to make an appointment to have your gemstones expertly evaluated, without any cost or obligation. Please CLICK HERE to read about our diamond buying services.
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Do you pay extra for my appraised jewellery?
No, all of our purchase prices are based on current prices of gold, silver, and platinum. With today’s high gold prices, there has never been a better time to sell. Most of our customers are surprised by the value of their jewellery items.
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How can I use a magnet to test my jewellery?
Gold is not magnetic. Many gold-plated items have a core of nickel or iron, which ARE magnetic. So, a magnet can be used to determine if your item is nickel or iron, with a thin plating of gold. WARNING: Some gold plated items contain a brass core, which is not magnetic.
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What are your policies?
- By law, you must show the proper government issued identification.
- You must be at least 18 years of age
- Stolen merchandise will never be considered. We will notify the police if we are aware that you have attempted to sell stolen goods.
- We keep detailed records of all transactions. You will be required to sign a form stating that you are the lawful owner of the items you are selling, and that they are neither stolen nor the proceeds of crime.
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What type of Identification is required?
By Vancouver law, we are required to view one of the following: Driver’s License, Passport, Provincial ID, Citizenship, Indian Status Certificate, or Provincial Residence Card.
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I live far away from Vancouver. Is a mail-in option available?
Yes – we now offer a FREE Mail-in option. Simply click here to provide your mailing address, and we will send you an Insured GoldPack, with tracking included. Once we receive your GoldPack, we will issue payment the same day. Also, we will return any gold plated or magnetic items to you, free of charge.